SHIPPING & RETURNS
Shipping Policy
Items are posted via Royal Mail first class delivery within 1-3 days after placing an order.
Return & Exchange Policy
Every plant delivered by us is grown in a professional and caring environment. Not only this, but each and every plant goes through two strict quality control checks, by the grower and by ourselves. We have worked hard to ensure each and every plant is stable and carefully set within your parcel to avoid damage on their road trip to you. The loss of the odd leaf in transit on a healthy plant should not generally be a cause for concern.
It is at our discretion if we require a plant to be returned first to qualify for a refund. We may provide a refund or replacement on the basis of photographic evidence by email, however there may be times that we require the product returned to us for analysis. Please do not dispose of your packaging until we have confirmed how your return, exchange and/or refund will be processed as each case is processed on individual merits. If you dispose of the packaging, you will be liable to provide any additional packaging materials to return the goods to us in the same condition as received
We hope that you love our plants as much as we do, but if you find that your plants have arrived significantly damaged please contact us at littlegreenlung@gmail.com and we will do all we can to put things right.
Damaged Plants
If your plant arrives and it has been damaged in transit and will not recover, please let us know immediately by email to littlegreenlung@gmail.com and send photographs of any issues. Please ensure you have contacted us within 7 days of receipt of your plant. We regretfully do not refund or replace if you have not contacted us within 7 days of the receipt of your plants due to the environmental factors that may affect the plant.
Please note we do not refund or replace if an odd leaf is damaged or marked. This is an unfortunate infrequent consequence of shipping live plants. We do everything possible to avoid this, and have revised our packaging methods continuously to improve our success rate.
If You Have Changed Your Mind
We do not accept returns if you have changed your mind. The legal right to cancel because you have changed your mind does not apply to perishable goods including plants.